Novotel Taipei Taoyuan Airport Hotel Shuttle Bus Luggage Transportation Regulations
Our hotel’s shuttle buses are equipped with luggage storage areas. Each passenger may carry up to two pieces of checked luggage, with a maximum of four pieces per room. Each piece must not exceed 30kg in weight, and the maximum volume is limited to 150 cubic centimeters. Luggage must not obstruct the bus compartment or interfere with passenger boarding and alighting. Luggage exceeding these limits may be refused. Please note that our hotel only provides luggage storage space and is not responsible for safekeeping.
As required by law, all passengers must wear seat belts while on the bus. For your safety, please keep your seat belt fastened at all times.
Hand luggage should be placed in front of the seat, in the seat pocket, or in the designated luggage storage area.
Due to variable road conditions, the shuttle bus may experience delays in arrival times. Please allow sufficient time when planning your journey. Our hotel is not liable for any losses caused by shuttle bus delays unless due to intentional misconduct or negligence.
**Items not permitted in the luggage compartment:**
1. Do not place valuable items (e.g., cash, passports, securities, precious metals, jewelry, artworks) or fragile items (e.g., watches, cameras, computers, glassware, bottles) in checked luggage. The hotel is not responsible for any loss or damage to these items.
2. Valuable personal items (such as cash, jewelry, electronics, branded goods, etc.) or small items that can be placed under the seat without obstructing other passengers should be kept with you and attended to by yourself.
3. The transport of large items (e.g., bicycles, snowboards, surfboards, golf clubs, large musical instruments, boxes) or luggage exceeding the passenger allowance is prohibited. If you need to transport such items, our hotel can assist in arranging a taxi, but the cost will be borne by the passenger.
**Compensation for lost or damaged luggage:**
If luggage damage is determined to be due to the hotel's fault, compensation will be provided based on the actual repair cost (with receipts), with a maximum limit of NT$1,500 per piece of luggage. If the luggage cannot be repaired, compensation is capped at NT$3,000 per piece. Compensation will follow the standards set by the highway authorities. If the passenger chooses to pursue legal action, compensation will follow the court’s ruling. However, if the court determines that there was no intentional misconduct or negligence on the hotel’s part, we will not be held liable.
The following situations are considered minor or unavoidable luggage damage and anomalies, for which claims cannot be accepted. We appreciate your understanding:
1. Minor luggage damage: Such as damage to handles, locks, frames, zippers, wheels, scratches, dents, and normal wear and tear.
2. Luggage anomalies: Such as oversized or overweight luggage resulting in damage, improperly packed items leading to damage of contents, or fragile and perishable items being damaged.
**Reminder:**
Suitcases are primarily designed to protect the contents inside, and normal wear and tear during transportation is unavoidable. To protect your luggage, we recommend using a protective cover or avoiding checking expensive suitcases.
For any luggage transport complaints, please submit photos and related information to **H6701-DU@accor.com** within **3 days** after the incident for processing.
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As required by law, all passengers must wear seat belts while on the bus. For your safety, please keep your seat belt fastened at all times.
Hand luggage should be placed in front of the seat, in the seat pocket, or in the designated luggage storage area.
Due to variable road conditions, the shuttle bus may experience delays in arrival times. Please allow sufficient time when planning your journey. Our hotel is not liable for any losses caused by shuttle bus delays unless due to intentional misconduct or negligence.
**Items not permitted in the luggage compartment:**
1. Do not place valuable items (e.g., cash, passports, securities, precious metals, jewelry, artworks) or fragile items (e.g., watches, cameras, computers, glassware, bottles) in checked luggage. The hotel is not responsible for any loss or damage to these items.
2. Valuable personal items (such as cash, jewelry, electronics, branded goods, etc.) or small items that can be placed under the seat without obstructing other passengers should be kept with you and attended to by yourself.
3. The transport of large items (e.g., bicycles, snowboards, surfboards, golf clubs, large musical instruments, boxes) or luggage exceeding the passenger allowance is prohibited. If you need to transport such items, our hotel can assist in arranging a taxi, but the cost will be borne by the passenger.
**Compensation for lost or damaged luggage:**
If luggage damage is determined to be due to the hotel's fault, compensation will be provided based on the actual repair cost (with receipts), with a maximum limit of NT$1,500 per piece of luggage. If the luggage cannot be repaired, compensation is capped at NT$3,000 per piece. Compensation will follow the standards set by the highway authorities. If the passenger chooses to pursue legal action, compensation will follow the court’s ruling. However, if the court determines that there was no intentional misconduct or negligence on the hotel’s part, we will not be held liable.
The following situations are considered minor or unavoidable luggage damage and anomalies, for which claims cannot be accepted. We appreciate your understanding:
1. Minor luggage damage: Such as damage to handles, locks, frames, zippers, wheels, scratches, dents, and normal wear and tear.
2. Luggage anomalies: Such as oversized or overweight luggage resulting in damage, improperly packed items leading to damage of contents, or fragile and perishable items being damaged.
**Reminder:**
Suitcases are primarily designed to protect the contents inside, and normal wear and tear during transportation is unavoidable. To protect your luggage, we recommend using a protective cover or avoiding checking expensive suitcases.
For any luggage transport complaints, please submit photos and related information to **H6701-DU@accor.com** within **3 days** after the incident for processing.